Effective Date: 2024-09-15
1. Introduction
Welcome to LuminaLink LLC.
LuminaLink LLC (“we”, “us”, or “our”) operates www.burnixy.com (the “Service”).
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or use our Service. By accessing or using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.
This Privacy Policy forms part of our Terms and Conditions and together constitute a legally binding agreement between you and LuminaLink LLC.
2. Definitions
- Service – The website www.burnixy.com operated by LuminaLink LLC
- Personal Data – Information that identifies or can identify an individual
- Usage Data – Data collected automatically through the use of the Service
- Cookies – Small data files stored on your device
- Data Controller – LuminaLink LLC
- Service Providers – Third parties processing data on our behalf
- User / Data Subject – Any individual using our Service
3. Information We Collect
3.1 Personal Data
While using our Service, we may collect:
- Email address
- First and last name
- Phone number
- Business or billing address (Country, City, ZIP/Postal Code)
- Cookies and Usage Data
We use this information strictly for client communication, service delivery, and business operations.
3.2 Usage Data
Usage Data may include:
- IP address
- Browser type and version
- Pages visited and time spent
- Device type and operating system
This data helps us analyze performance, security, and improve the Service.
3.3 Cookies & Tracking Technologies
We use cookies and similar technologies to enhance usability and analyze traffic.
Types of cookies we use:
- Essential Cookies – required for site functionality
- Preference Cookies – store user settings
- Security Cookies – protect against abuse and fraud
You can disable cookies via your browser, but some features may not work correctly.
4. How We Use Your Data
We use collected data to:
- Provide and manage branding and digital services
- Communicate with clients and prospects
- Respond to inquiries and requests
- Improve website performance and security
- Comply with legal obligations
5. Data Retention
We retain Personal Data only for as long as necessary to:
- Fulfill contractual obligations
- Maintain business records
- Comply with legal and accounting requirements
Usage Data is retained for analytical and security purposes for limited periods.
6. Data Transfers
Your information may be transferred to and processed in Canada or other jurisdictions where data protection laws may differ from your local laws.
By using our Service and submitting information, you consent to this transfer.
We take reasonable steps to ensure data protection and security during transfers.
7. Disclosure of Data
We may disclose Personal Data:
- To trusted service providers supporting our operations
- During business transactions (merger, acquisition, asset sale)
- To comply with legal obligations
- To protect the rights, safety, and property of LuminaLink LLC
We do not sell, rent, or trade personal data.
8. Security of Data
We implement commercially reasonable safeguards to protect your data. However, no internet transmission or storage system is completely secure.
9. GDPR Rights (EU / EEA Residents)
You have the right to:
- Access your Personal Data
- Correct inaccurate data
- Request deletion
- Restrict or object to processing
- Data portability
- Withdraw consent
Requests can be sent to support@burnixy.com.
10. CCPA & CalOPPA Rights (California Residents)
California residents have the right to:
- Know what data we collect
- Request deletion of personal data
- Opt out of data sharing (we do not sell data)
We will not discriminate against users for exercising their rights.
11. Payments & No Refund Policy
🚫 No Refund Policy
All payments made to LuminaLink LLC via www.burnixy.com are final and non-refundable.
Due to the custom and creative nature of branding and digital services, we do not offer refunds, returns, or exchanges once work has started or a payment has been processed, including but not limited to:
- Logo design
- Brand identity development
- Graphic design
- Website or UI/UX design
- Digital marketing assets
- Any custom or digital deliverables
By completing a payment, you acknowledge and agree to this No Refund Policy.
Clients are encouraged to contact support@burnixy.com with any questions before making a payment.
12. Third-Party Service Providers
We may use trusted third parties for:
- Website hosting
- Analytics
- Development and automation tools
- Communication services
These providers only access data necessary to perform their services.
13. External Links
Our website may contain links to third-party websites. We are not responsible for their content or privacy practices.
14. Children’s Privacy
Our Service is not intended for individuals under 18 years of age. We do not knowingly collect data from minors.
15. Changes to This Privacy Policy
We may update this Privacy Policy at any time. Updates will be posted on this page with a revised effective date.
Continued use of the Service constitutes acceptance of any changes.